FAQ
Free shipping over £40
Packaging
Wholesale availability
Reselling our items (as part of a letterbox subscription or gift set) is fine as long as they have the original labelling with our logo.
Custom orders
Need a custom order? No problem! Please contact me via private message, and I would be more than happy to create something special, just for you!
This does not include the time it takes for me to process your order (1-2 business days), and does not include weekends or holidays.
The shipping times listed are “close” but not guaranteed- as a number of factors can slow down an order once it leaves my hands (such as weather, the holiday season, strikes, etc).
USA and Canada: 2-3 weeks
Customs and Duty Fees
Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, and relatively infrequent, but are 100% the buyer’s responsibility- as you are the recipient of the mail. This is not an additional
shipping charge, nor am I responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees, and customs charges for your specific country.
Requests to mark orders as “Gift” on my customs forms to avoid the possibility of paying a customs fee or tax will be ignored. Marking purchased goods as “Gifts” is extremely illegal.
If you have any questions, feel free to contact us at henisoap@gmail.com.
We will get back to you within a few hours.